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Support

For help with Transcribe Here, contact us. Include the app version and platform (shown in the app’s About screen). Do not attach recordings or transcripts unless we ask — your audio stays on your device.

Frequently asked

Where are my recordings and transcripts stored?

Locally, in Transcribe Here’s app container on your device. Nothing is uploaded for transcription. If you enable Local Pro iCloud sync, data is stored in your private iCloud database, not on our servers.

Does the app work offline?

Yes. The bundled Whisper Tiny model transcribes with no network connection. Optional larger models need a one-time download, then run locally.

I previously used Recall — what happened to my data?

Transcribe Here is the same app, formerly named Recall. Your recordings, transcripts, settings, and Local Pro purchase carry over automatically.

How do I restore a Local Pro purchase?

Open the app’s Local Pro settings and choose Restore Purchases. Purchases are managed by Apple and tied to your Apple ID.

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